Internal Collection Procedures

Debt Collection Attorney to Author E-Book

Our debt collection clients have been asking our debt collection law firm questions about collecting their past due accounts.  There are common patterns  in the debt collection cycle.  We decided to begin putting together an e-book on  debt collection  to try and help our clients maximize their recovery of  account receivables.  The  debt collection book  will discuss  internal company credit and collection policy and procedures as well  as what to expect when an account is turned over to a debt collection attorney. Below are several paragraphs from the book.   As we progress with written the book, we will post excerpts as they become available.

  • Internal Collections

Whether your company has full time employees assigned to credit and collections or if you are a sole proprietor managing this task, it is important to have internal collection procedures in place. Be proactive when it comes to collecting the money that your company has earned by providing services or for the goods sold and delivered to your customer. Make sure that you provide an invoice at the time of providing the service or at the time of delivery of the goods sold and delivered. If the invoice cannot be generated immediately make sure that an invoice is generated within the first forty-eight (48) hours.

If payment is not received from your customer within the payment terms you have established, do not hesitate to make a phone call. The first call can be as simple as determining whether or not the invoice was received by your customer. You would be surprised that by simply calling to see if your invoice was received will move the invoice up on your customer’s payable list. The phone call also helps establish a rapport with the customer and perhaps some repeat business. Most customers will be glad to hear from you, talk about the product or service. You will find most of your customers will even tell you a check is being mailed on a date certain. Make note of when payment was promised and if not received within a reasonable time after that date make a second call.

Debt collection Law Firm Florida

Debt collection law firm

Unfortunately, in some instances during the initial call, this may be time that you may pick up on the fact that your customer may be struggling and will not be paying the receivable in a timely manner. Depending on the nature of the call you will be able to determine if your customer is sincere in its desire to pay your company or is ducking the obligation. During this call make notes of what your customer may tell you. If a reasonable repayment plan can be established, confirm the plan in an email. Ask your customer to confirm the debt and repayment plan. This may prove useful later down the road if the account has to be turned over to a lawyer for suit. Remember, the goal is to get paid and receive repeat business. In an ideal world this would be the case. However, in today’s economy, this is not always the case.

 

Send   a statement of account to customers with balances over thirty (30) days old with a handwritten note simply stating “Please be so kind to pay your balance.”   This is another gentle reminder that payment is past due and that payment is expected. If payment is not received within forty-five (45) days, place another call. This is the time where it will become apparent if payment will be forthcoming, if payment terms need to be discussed or if it is time to turn the account over to a third party to assist with collecting your money.

How To Maximize Collecting Your Receivables

Debt Collection Attorney to Author E-Book

Our debt collection clients have been asking our debt collection law firm questions about collecting their past due accounts.  There are common patterns  in the debt collection cycle.  We decided to begin putting together an e-book on  debt collection  to try and help our clients maximize their recovery of  account receivables.  The  debt collection book  will discuss  internal company credit and collection policy and procedures as well  as what to expect when an account is turned over to a debt collection attorney. Below are several paragraphs from the book.   As we progress with written the book, we will post excerpts as they become available.

  • Consistent Company Credit and Collection Policies

The name of the game in any business whether it be large or small is cash flow. Without cash flow most businesses, unless they huge reserves set aside struggle. Being consistent with your companies credit and collection practices is essential to keeping the money earned from services your company has rendered or has invoiced for the product your company has provided.

It is important all the personal in your company are made aware of your company’s credit and collection policies. Customer retention should be the goal. However, there will become a time in any business where a debt becomes past due. At some point your company has to start to make a decision, is the customer having a temporary cash flow issue that a simple phone call may determine or is it becoming apparent that the customer no longer has the ability to pay or does has the ability to pay but, simply is ignoring demand for payment.

When it is apparent to your company that an acceptable repayment plan will not be established, the debtor simply will not pay or the debtor is in the process of liquidating, it is time for your company to get third party help to help collect the money that is due to your company for services rendered and/or goods sold and delivered.

  •  The Importance of the Credit Application

The Credit Application is very often overlooked by many companies. Our debt collection law firm cannot stress the importance of having your customer provide complete and accurate information on the application. From this document you can gain insight on how creditworthy your customer is. The customer may not always be truthful about its financial status but, from a credit and collection standpoint what our collection law firm is looking for, if the account becomes delinquent, is there a valid address to serve the summons and complaint and to see if a legal entity is even identified.

Too many times we see our clients invoicing a company that does not even legally exist. You can verify the corporate charter of any business by going to the Department of State, Division of Corporations Website, in the State that your customer claims it is incorporated.

Debt collection Law Firm Florida

Debt collection law firm

The credit application should have a paragraph added to allow for the recovery of costs and collection fees in the event your company has to retain a debt collection law firm to assist with the recovery of an account receivable. Unless specifically stated in the credit application or allowed by state statute, recovering your costs and attorneys’ fees, if you do have to take a case to court. varies from State to State. In Florida, if the credit application, contract or a Florida Statute does not specify entitlement to attorneys’ fees, each party to the lawsuit would be responsible for paying their own costs and attorneys’ fees. For this reason we advise all of our clients to include a paragraph substantially similar to: “In the event (name of your company) has to pursue collection on past due invoices for services rendered and/or goods sold and delivered, (name of your company) shall be entitled to recover its costs of collection, court costs and reasonable attorneys’ fees.”

 

 

Personal Guarantee paragraphs should be added to the credit application. With so many businesses open today and closed tomorrow a personal guarantee will ensure there is still someone to pursue if your customer goes out of business and there are still past due invoices that due to your company. However, keep in mind, a personal guarantee is only as good as the individual guaranteeing the obligation. There are some customers whose officers will refuse to sign a personal guarantee. A business decision needs to be made whether or not to extend credit to. If your company is willing to take a risk by extending credit to a newly formed business do so with open eyes.

In sum, your company needs to make decisions on who to grant credit to. Use the information obtained in the credit application to make a prudent decision. But, perhaps if an officer is unwilling to sign a personal guarantee that should be a red flag that the officer of the company is not willing to personally back the obligation.

( C) Copyright, Stephen B. Gebeloff, P.A. June 2015

Florida Debt Collection Paralegal to Run for the Leukemia and Lymphoma Society

Florida Debt Collection Paralegal Gabriella Pecora to Run for the Leukemia and Lymphoma Society

Gabriella Pecora “ Gabby”, a paralegal at the Gebeloff Law Group, a Commercial Debt Collection Law Firm, has committed to run her first half marathon with Team in Training to raise funds for the Leukemia and Lymphoma Society for patient services and to fund research. She will be running the Space Coast Half Marathon in Cocoa Beach on November 29, 2015. Those who know Gabby can tell you she is tenacious and once she sets her mind on accomplishing something she follows through until she has accomplished the task. There is no doubt she will be crossing the finish line.

Gabby is experienced in all aspects of commercial debt collection. She is able from the start of a debt recovery case ascertain what will be needed from the firm’s debt collection clients to assist our collection lawyers properly analyze the case. From the outset, Gabby helps determine the prospects for recovery of the account receivable and or possible officer-director liability.

Debt collection Law Firm Florida

Debt collection law firm

Gabby will also be able to explain to our debt collection clients the different commercial debt collection services our collection law firm can provide. One new debt recovery service is an Attorney Demand Letter Service. This is offered to creditors who would like to try a flat fee attorney collection letter first before being obligated to pay a contingent fee for collection of their company’s debt.

Please feel free to call our commercial debt collection law firm and ask to speak to Gabby, our commercial debt collection paralegal. She will be able to assist you with answering your company’s debt recovery questions. She most likely will also tell you about her Saturday morning long runs.

DONATE HERE TO SUPPORT OUR DEBT COLLECTION PARALEGAL

If you would like to support Gabby’s mission and the Leukemia and Lymphoma Society you can go to her secure donation.

Debt Collection Services in Florida

Debt Collection Services in Florida

Call our Debt Collection Law Firm

Debt collection services in Florida can be provided by commercial collection agencies. Commercial collection agencies in Florida need to be licensed. It is important to make sure when retaining a commercial collection agency in Florida to make sure that the Florida collection agency in properly licensed to provide debt collection services in Florida.

When providing debt collection services in Florida the Florida collection agency should first send out a collection demand letter. The letter should be clear and indicate to the debtor that the commercial collection agency is providing debt collection services in Florida. The letter should not mislead the debtor in anyway or imply that the debt collection services in Florida are not from a debt collection attorney.

Debt Collection Services in Florida

Debt Collection Services in Florida

The Florida collection agency is allowed to make collection phone calls when providing debt collection services in Florida. When making debt collection phone calls the Florida collection agency should try and ascertain whether the debtor is still active, whether the debt is disputed and/or an amicable solution can be obtained before recommending the case be forwarded to a Florida debt collection law firm.

Debt collection services in Florida are not always best handled by a Florida collection agency. There are times where it is apparent that the debtor has transferred assets, closed its business and opened a new corporate entity and/or has simply implied it will not pay a debt that is justly due and owing. Most reputable Florida collection agencies will then forward the case to a Florida collection attorney to continue to provide debt collection services.

Debt collection services in Florida provided by a debt collection attorney can sometimes be more effective. A collection attorney can put the power of a lawsuit behind your demand for payment. Another option The Gebeloff Law Group offers is an Attorney Collection Demand Letter Service.

Feel free to contact our law firm to discuss debt collection services in Florida.